Frequently Asked Questions
Australian Microsoft data centres, enterprise security standards, encrypted connections.
Minimal setup. For integrations to your systems, your IT team may need to configure API access or provide integration credentials – typically takes 15-30 minutes. We’ll guide them through exactly what’s needed.
For standalone automations (web forms, bulk SMS), there’s no IT setup required.
Most common systems – your ERP, EDRMS, GIS, Bookings, Assets, SharePoint. If it has an API or can export data, we can usually connect to it. Not sure about your specific system? Just ask.
Absolutely. Get your automations set up in 2-4 weeks and then when the upgrade is ready, just let us know and we’ll cancel.
Once we have everything we need from you, then 2-4 weeks. The kinds of things we need are the necessary account and API key details as well as well as as clear outline of the automation.
Minor tweaks are included in your monthly fee. Significant changes would be quoted separately.
Some software vendors charge for access to their integration layer or API. If your vendor charges for this, you’ll need to factor that in. We’ll let you know upfront if your specific system has these requirements.
No penalties, no questions asked. Give us 30 days notice and we’ll help with any transition if needed.
If you have a question not listed here, or need more information, we’d be happy to help.